Returns & Exchanges
At Keyway, we stand behind the quality of our electronics and want to ensure you are completely satisfied with your purchase. If your device isn't the perfect fit, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online Returns Portal with your order number and email address to select the items you wish to return.
Prepare the Package
Securely pack the device in its original packaging, including all accessories, manuals, and protective inserts to ensure a safe transit.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the item's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing